Summerside Dental

Dr. Boldt and hygienists are great, however twice when I’ve been in I’ve been given a different dentist without them informing me it will be someone new. I hadn’t been in in years due to personal problems, and was informed that I had a cavity at the checkup, and I also was wondering about whitening a root canal. The receptionist told me she would apply for special permission for the whitening since I am on AISH but the cavity would be covered. She said she needed extra time to do this so she booked me a few weeks later. I came back and they sat me in the dental chair. The receptionist came in after awhile and informed me that AISH was not going through because it said that I had had treatment in the last 180 days. Well, I hadn’t, because I hadn’t been to a dentist in 6 years except for two weeks prior for a checkup and cleaning. She asked me for an updated benefit card which I provided which had the same client number as they had on file. She decided to call AISH and sure enough I was covered for the filling but not the whitening, as I expected. The receptionist should have done this before I arrived as she had said she would during the first visit but it was clear she hadn’t. This is somewhat understandable, as sometimes things don’t go to plan, however the dentist (Dr. Nina) came in (not the dentist I was expecting) and reprimanded me for wasting an hour of her day. She told me I should have contacted my insurance company to see if I was covered. Well for starters, it is the government, not insurance, and secondly this is the receptionist’s job, not the patient’s. The patient doesn’t have the ability to run codes for procedures. She then accused me of having an expired card, which I explained was not expired because it’s the same number as they have on file. She then said “well I don’t know how it works”. It did not evoke any confidence in her as my dentist. I had to come back for follow up visits and she was trying to be extra nice but never once apologized. I will be finding myself a new dentist because this was a terrible experience but also I can not trust that I’m actually seeing the dentist I thought I was going to see. I’ve been to a lot of doctors in my life and have never been treated this poorly. Patient- doctor relationships are also important, and people should be asked if it is okay that they see a different dentist before they come in. Being passed onto other dentists also makes me wonder if they don’t want to take me as a patient because I’m on AISH and they get paid less. Wouldn’t be surprised at all. Update: I filled out the patient survey that they send out via email and also wrote this review. Not one person has contacted me to discuss what happened, nor has anyone apologized for the treatment I received. Terrible customer service. I’d recommend taking your business/ healthcare elsewhere.